Returns are accepted within 14 days of the date of receipt and you can replace them with a product of the same or equal value. Refunds are accepted under the following conditions:
- Communicate within 5 days of receipt at firstname.lastname@example.org.
- Refunds must be accompanied by a proof of retail sale.
- Products are in the condition you have received and their packs have not been tampered with.
Returns to offer products are not made.
The cost of transporting the returned products is paid by the customer.
The refund will be made within 7 days of receipt of the returned products and will only be made by a Bank transfer to a bank account you will indicate to us.
On receipt of the parcel, we recommend that you check the products in detail.